Codes of Practice

Code of Practice on Complaint Handling

Code of Practice on Billing and Disconnection

Code of Practice on Marketing and Sign Ups

Code of Practice on Provision of Services for Vulnerable Customers

Code of Practice for Pay As You Go Metering

BE energy Customer Charter

If you are experiencing an interruption to your electricity supply contact ESBN (Electricity Supply Board Network) on 1850 372 999. ESBN is available 24 hours a day, 365 days a year.