Cookie Policy

What are cookies?

A cookie is a small text file which is stored on your computer when you visit a website. They contain small amounts of data which can be used by the website to improve your experience and make the service more useful to you.

First Party Cookies

These are set by the website you are currently visiting, and only the website you’re visiting can do this. Commonly, first party cookies are used to store information about your preferences or whether or not you’ve logged into a site.

Third Party Cookies

Many websites use content and services from third party websites, e.g. Twitter, to enhance the user experience. Generally these services will store their own cookies on your computer when you’re viewing this content.

We have no control over the cookies that third party services set.

Advertising Cookies

Some websites use advertising networks to show you adverts which are more relevant to you. Often these networks can use these cookies to track you across multiple sites.

We don’t currently use advertising cookies on our website.

Session Cookies

A session cookie is stored while you’re using your browser. They get deleted when you’ve finished browsing and close your browser (e.g. Internet Explorer, Chrome, Safari, or Firefox).

Persistent Cookies

Persistent cookies are stored on your device and don’t get deleted when you close your browser. We use these when we need to know who you are for more than one session – for example, to check if you are logged in from a previous time you visited.

How we use cookies

We use different types of cookies for different things, such as:

  • Analysing how you use our website
  • Giving you a better, more personalised experience
  • Recognising when you’ve signed in

Strictly Necessary Cookies

These cookies let you use all of the different parts of our website. Without then, services that you might require cannot be provided.

Some examples of how we use these cookies are:

  • Signing In to the Budget Energy Portal

Functional Cookies

These help us personalise the experience of our sites directly to you. Some examples of uses for functional cookies are:

  • Remembering if you visited the website before so that messages for new visitors are not displayed to you

Performance Cookies

These help us understand how you’re using our websites so that we can improve the experience for you. We sometimes get other companies to analyse how people are using our website. These companies might set their own performance cookies. You can find out how to opt out of these cookies here.

Some examples of how we use these cookies are:

  • To collect information about which web pages visitors go to most often so we can improve the online experience
  • Error management to make sure that the website is working properly
  • Testing designs to help improve the look and feel of the website.

Google Analytics

Our website uses Google Analytics to analyse user behaviour and improve our services. Google Analytics sets a cookie in order to track that behaviour and allows us to analyse that data and generate reports.

For more information on how to disable Google Analytics Cookies, visit

What happens if I disable cookies?

If you disable or delete cookies in your browser, our website might not behave quite as you’d expect. This is because our site relies on cookies to provide services to you, like allowing you to log in to the account portal.

Where can I find more information?

You can learn more about cookies and the following third-party websites: