Notice To All Customers

Dear Customers,

As you may be aware, Flogas purchased Budget Energy, including BE Energy, in May of this year, and we are delighted to let you know that your BE Energy account will now be transferring to Flogas from Friday 4th December 2020.

Flogas has been providing energy to Irish homes and businesses since 1978 and we now look forward to providing you with great value electricity as well as exceptional customer service into the future. Please read this letter carefully as it contains some important information about the transfer process.
We want to assure you that:
• there will be no interruption to your electricity supply, thanks to the support of ESB Networks
• there will be no change to the tariff you have agreed with BE Energy
• your BE Energy account balance will transfer to Flogas after the 4th December, in the meantime you will continue to be billed by BE Energy.
• there will be no initial change to your monthly payment amount.
• you can opt out of this transfer process up to the 3rd December by switching supplier, though an early exit fee may apply if you switch before your contract end date if applicable. Switching supplier will not be possible for 20 working days after 4th December.

Your new Terms and Conditions
There are some changes to the terms and conditions of your supply, we have included our terms and conditions with the letter sent to your home address. They are also available on www.flogas.ie.

We would also recommend that you review the Frequently Asked Questions which can be found at the link, which is at the bottom of this communication. This information, along with our Codes of Practice, customer charter and information on vulnerable/priority services is also available at www.flogas.ie

Billing information
You will receive your Flogas bill(s)/ statements, bi-monthly and you will continue to receive billing information as you currently do – either by post or email. We will be using the same email address you supplied for online billing to BE Energy. If you want to update your details or change your email address for billing, please do so with BE Energy on 1800 817 383 or by clicking here before the 20th November.

Direct Debit changes
If you pay by Direct Debit, you will continue to be debited monthly for the fixed monthly amount you agreed with BE Energy. There may be a slight change to the payment date , which we will confirm to you 14 days before any charge is made to your account.
Your Direct Debit details will transfer to Flogas on 4th December and Direct Debits after that date will be called from your bank account by Flogas. The creditor name and ID that you see on your bank account statement debits will change to Flogas Natural Gas Ltd, IE92ZZZ361059.

Your personal information
Flogas has and, over the next few weeks, will continue to receive data (including your personal data) from BE Energy for the purposes of facilitating your registration with Flogas. Flogas will process your data for the purposes of administering your Flogas account. To find out how Flogas processes your personal data and your rights in relation to this processing, visit www.flogas.ie/privacy.
Flogas use Legitimate Interest as our legal basis to market to our customers as we believe it is in our legitimate interests and yours, to continue to receive special tariffs and/or money back offers, as well as other promotional offers. You can at any time opt-out of receiving marketing by contacting us by phone on 041-214 9500, emailing us at info@flogas.ie or sending a letter to our address above. If you have already opted-out of marketing with BE Energy, we will honour your decision and carry this forward. If you wish to reverse this, you can do so by contacting us on the details above.

What happens next
We will write to you in December to confirm the transfer has taken place. You will receive a final bill from BE Energy in early December, and until then, if you have any questions please contact BE Energy on 1800 817 383 or feel free to call us in Drogheda on 041 214 9500.
We look forward to welcoming you to Flogas in the coming weeks!

You can read our most frequently asked questions by clicking here